Price per hour:
USD$15/hora
4-hour package:
USD$48
Our way of working
1.
Budget
Make an approximate budget with our assistant or contact us through our means of communication and we will provide you with an approximate budget.
2.
Hiring
Once the budget has been accepted and paid, the remote connection will be made.
Connection
First you must download the connection software. Once downloaded, you will provide us with the connection data to proceed with remote assistance.
4.
Completion
Once we finish, the client will be asked if they wish to add any extra repairs, otherwise the connection will be terminated.
Did you buy a new computer?
If you purchased a new computer and still do not have any software installed, we offer you the INITIAL PROGRAM PACK to leave your computer ready for all basic uses.
Frequently Asked Questions
What is remote technical support service?
Remote technical support is a solution that allows our technicians to securely access your device via the Internet to resolve issues and provide technical assistance without needing to be physically present at your location.
How does remote technical support work?
Our remote technical support service uses specialized software that allows you to grant remote access to our technicians. Once connected, our experts can view and control your device to diagnose and fix problems in real time.
What are the benefits of using remote technical support?
Some of the benefits of using remote technical support include the convenience of receiving assistance from any location, reduced wait times by not requiring an in-person visit, and the ability to resolve issues quickly without interrupting your daily activities.
How do I download the software to receive assistance?
In our main menu you have a download button.
What types of jobs do they do?
We carry out all types of installations on both Windows and MAC, printer installations, installations of specific programs, antivirus as well as virus cleaning and equipment optimization, advising if necessary which components to change to improve the functionality of your equipment.
Can you perform formatting and operating system installation?
The answer is no, we cannot perform formatting and we cannot provide assistance if the computer does not start or the operating system does not work.
Is it safe to use remote technical support?
Yes, we take the security and privacy of your data very seriously. We use encrypted connections and advanced security measures to ensure that your data is protected during remote support sessions. Additionally, you can only grant remote access when you explicitly authorize it.
How can I schedule a remote support session?
You can schedule a remote support session by contacting us through our website, email or phone. Our team will be happy to coordinate a convenient appointment for you.
What is the cost of remote technical support service?
Costs are calculated per hour, meaning that if the job takes an hour and a half, it will be considered two hours.
What requirements are necessary to use the support service?
Generally, you only need to have a stable Internet connection and a compatible device, such as a computer.
Contact usIf you have any questions, please do not hesitate to contact us. We will respond as soon as possible.